Returns:
– We accept returns within 15 days of purchase.
– To be eligible for a return, the diffuser must be unused, in its original packaging, and in the same condition as received
Exchanges:
– We accept exchanges within 15 days of purchase.
– To be eligible for an exchange, the diffuser must be unused, in its original packaging, and in the same condition as received.
Exchange Process:
– To initiate an exchange, please contact our customer service at info@myoliiscents.com within the specified exchange period.
– Our team will provide you with instructions on how to exchange the item.
Refunds:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Damaged or Defective Items:
– If your diffuser is defective or damaged upon receipt, please contact us immediately with photos of the damaged or defective item. We will arrange for a replacement or refund.
Replacement:
– Once your item is received and inspected, we will send you a replacement if the item is found to be defective or damaged
Contact Us:
For all return and exchange inquiries, please contact our customer service at info@myoliiscents.com